<div style="display:inline;"> <img height="1" width="1" style="border-style:none;" alt="Google Ads" src="//googleads.g.doubleclick.net/pagead/viewthroughconversion/982787295/?value=0&amp;guid=ON&amp;script=0">



What is Telecom Network Management and Why Might You Need It?

by Jeff S. Olson on January 20

Your business relies upon a vast telecommunications network to maintain effective and efficient contact between employees, remote workers and clients that interact with your company on a daily basis. A telecom network represents a significant investment for any company, from the original purchase and installation of hardware and software, to the ongoing monthly carrier services costs.

What is Telecom Network Management?

telecom_network_managementTelecom network management allows your company to better track and control expenses related to your telecom network. These services are designed to provide your business with the tools it needs to manage the lifecycle of its communication network. 

Telecom network management also offers a holistic view of your telecom network’s expenses and performance through advanced system analysis and reporting. There are many ways telecom expense management can help your business, but to keep it simple, let’s look at the two primary benefits: billing audits and contract negotiations.

#1: Billing Audits

Have you looked at your carrier service bill lately? If you have, you’ll understand why many organizations don’t take the time to review their statements, and simply just pay the bill. The breakdown of carrier costs is enough to make anyone’s head spin.

But, the consequences of not reviewing your monthly bill can be costly. The complexity makes it easy for errors to be missed, or additional charges to be hidden. Typical billing errors range from 12-20%.

Luckily, there are people who specialize in deciphering the mysteries within your monthly carrier services bill. Their comprehension of the components on a monthly statement, partnered with their knowledge of carrier service offerings, connect to give your business an advantage.

A telecom expense management provider can audit your past bills and easily spot inaccuracies. If errors are identified, they will, on your behalf, recover incorrect payments and communicate the mistake to avoid future issues. Whether it’s improper billing practices, services that are poorly leveraged or simple human error, an effective telecom expense management process can help correct the problems.

When Audits Should Take Place

Carrier service bill audits can be beneficial in multiple circumstances. The first, and most obvious, is if you believe there may be incongruences within your carrier services bill. If you notice your rates keep changing, your final payment amount keeps increasing or if you interpret some of the complex data and see an issue, your telecom experts can step in to assist. If you have telecom network management services, you can have a specialist review your past and present bills for errors, and then work with your carrier service provider to recover any losses.

The second scenario is when your contract is up for renewal. This is the ideal time to review the payments you’ve made over the life of your contract and resolve any identified issues. At this time, you may also need to establish a new contract with a carrier. But before we jump to that, let’s look at the final scenario.

If you are making changes to your infrastructure that require adjustments in your carrier services, such as technology upgrades or adding a new office, you’ll want to consult your telecom network management provider. In this case, your provider can not only audit your bills, but they can also analyze your current services and help you identify what adjustments need to be made to accommodate your infrastructure changes. Then, once again on your behalf, they can negotiate with your carriers, which is benefit number two on our list.

#2: Contract Negotiations

As your business considers updating equipment and/or changing services to accommodate new business needs, it is crucial to update contracts from carriers and vendors. This helps secure agreements that reflect current market conditions that are in line with your budget and operational goals. Without monitoring and managing these agreements, your company could end up paying too much for the services you receive.

Telecom network management helps ensure annual contract requirements are met, while eliminating any unnecessary or misplaced costs.

Assistance and Support Where You Need It

Keeping track of billing and invoices for telecom network expenses is a difficult task for many businesses. Few companies have the resources and/or expertise available to review telecom charges on a regular basis.

Audit and negotiation services offered through telecom network providers protect your bottom-line by identifying problem areas in spending, recovering losses and ensuring your network runs at peak efficiency.

Talk to a Marco Telecom Service Specialist

Topics: Managed Services, Efficiency, Telecom, protection, telecommunication

Determine if NJPA Cooperative Contracts are Right for You with these 5 Questions

It usually takes a few sentences to explain to people what the National Joint Powers Alliance (NJPA) is, but trust me, it’s worth it. First, it’s an organization set up to help state and local...Read more

Let UCaaS Move Your Mobile Workforce Forward

As work environments continue to change and evolve, so does the technology within the workplace. When you equip your workforce to be mobile, you may be changing the way your employees work or...Read more

An Open-and-Shut Case for Managed Print Services in Your Law Firm

Many organizations talk about the importance of the productivity of employees, but few are more sensitive to it than law firms. For law firms, if the printers or copiers are down, that means lawyers...Read more

4 Reasons to Consider Aruba Networks for your Business

Although Aruba sounds like a great place for retirement, it could also be the key to your organization's wireless future. Aruba is a wireless company, recently acquired by Hewlett...Read more

What is HyperConvergence and What Does It Mean for Your Business?

While you may have heard it referred to as "hyperconverged infrastructure" or "HyperConvergence", this new method of data center management is experiencing significant attention in the IT world. And...Read more

Tips for Getting Toner Recycling Right the First Time

If you don’t have someone in your organization assigned to taking care of printers and copiers, recycling the cartridges can be hit or miss. Typically, an employee changes a toner cartridge once...Read more

4 Ways Marco does UCaaS Right

The experts tell me that blog content should be pretty light on promoting your company and heavy on promoting ideas and trends and opinions. I’m going to break that rule this time. I spend a lot of...Read more

Get the Best Phone System Within Your Budget With NJPA Contracts

Unfamiliar with NJPA contracts? You aren’t alone. For a long time, the benefits of these contracts were a best-kept secret of educational, nonprofit and government agencies. If you've...Read more

Why we're attending iltacon 2016 [Infographic]

Marco is proudly attending ILTACON 2016, the International Legal Technology Association’s annual educational conference. The conference is all about learning from the experiences and successes of...Read more

4 Ways Cisco Spark Improves Your Conferencing and Collaboration

In business, time is one of the most valuable resources. It’s all too common to find yourself with more tasks than you have time. And although you can’t add any more hours to the day, you can use...Read more

Effective Communication: 3 Ways to Avoid ‘We’ve Always Done it That Way’

When things go wrong or conflicts arise among coworkers, it’s easy to label it a “communication problem” and leave it at that. Often, however, labeling is less than useful, because solving...Read more

Should I buy my business printer from the big-box store?

It’s easy to go and buy a printer from a big box store (think office supply stores or tech chains). It’s supposed to be. In fact, that’s the business model. Granted, if you are only going to...Read more

3 Myths about investing in a digital video surveillance System

The reality of digital video surveillance is exciting. But, likely doesn't quite match the picture you've built from how it is often portrayed. Think of your favorite crime television show,...Read more

Purchasing Process Comparison: RFP vs. Cooperative Contracts

The original intent for the Request for Proposal Process made sense. As part of the bid letting process for state agencies, schools and non-profits, it was a clear way to find out what your...Read more

Is Unified communications right for your business? Answer These 7 questions

Some organizations are comfortable with their operations, happy with the status quo and satisfied with their level of productivity and profit. But if that doesn’t sound like your business, I...Read more

Managed Print Services in the Law Firm: A Cross Examination

Employees at law firms are accustomed to asking hard questions, questions that might not be comfortable. In court, this often means the cross examination of a witness. In your firm, are you ready to...Read more

Notes from the Field: tips for Technology Troubleshooting

When I’m not training to stay ahead of the latest trends in technology, I’m out in the field problem solving. As a consulting engineer on a lot of projects, I’m seen as the expert, but somedays I...Read more

4 Ways Migrating to The Cloud That'll help you sleep better at night

No, this isn’t a blog about comfortable mattresses or pillows. This is about hosted services and the importance of finding the right partner to help you make the transition. A good service...Read more

Time for an Upgrade: 4 ways your old printers are costing you money

Old printers - like old cars - can begin to eat up your budget with maintenance costs, energy costs, supply costs and ultimately productivity costs. How do you know when to keep them or when it’s...Read more

Free Communications tools maybe not so free: A UCaas Workaround

We all love free apps and communication tools that make our life easier. We use them as a consumer and we use them from home, but when you try to bring the same tools to your work setting, it can be...Read more

Secure Printing in the Law Firm: Not Just Nice to Have

Outside of some government and finance organizations, law firms’ may generate more confidential information than any other industry. Client files and case records need to be both readily...Read more

Get your next phone system faster + More affordable with a Cooperative Contract

The purchasing process for government, education and healthcare organizations is not always easy or efficient. It often involves the complexities of the RFP process, followed by...Read more

4 ways to Increase collaboration in your organization with UCaaS

In the not too distant past, collaboration in your organization probably came in one form: an in-person meeting. Everyone sat in the same room, discussing the topic at hand and taking...Read more

Are Desk-Based Phones Dead?

Our smartphones have evolved a lot in the past ten years since the introduction of the iPhone. They are now more like a handheld supercomputer with a multimedia studio built in. It’s easy to...Read more

St. Norbert College Case Study: 4 Managed Print lessons learned

Ruth Johnson, Director of Auxiliary Services at St. Norbert College had a problem, but it was not a new problem. It’s the problem most college administrators face: how to cut costs and maximize...Read more