April 15, 2016
Legal firms are models of efficiency. In fact, if there’s space to categorize, realize or optimize a process, the legal industry has probably already done it.
In line with this efficiency, it’s no wonder that legal firms were the early adopters of managed print services. Before other areas of industry, legal firms experienced standard managed print as their norm. Currently, most law firms have some type of print management in place.
Managed print services leaves space for clients to customize their service around unique needs. Since law firms have specific needs and goals when it comes to their printers, it’s logical they would have questions for their managed print services provider.
#1. How Timely Is Your Repair and Maintenance Process?
Cutting-edge features will never compensate for poor customer service. Before selecting your managed print provider, ask about their response time and first call effectiveness. It's important to know if a printer or print network goes down that you won’t be left waiting and affecting your firm’s productivity.
#2. What Level of Customer Service Is Available?
Standard managed print services most often provide the following: support, tracked toner replacement and delivery and comprehensive usage reports to keep your print network running at peak performance. For most industries, this level of support is ideal, but the legal industry has unique needs.
For firms requiring a higher degree of print management from their provider, Marco offers a “white glove” service plan. This plan leaves your minor print support tasks outsourced to a Marco representative. It is the ideal plan for legal firms where their staff’s time is better spent on client casework rather than replacing toner cartridges. Your staff have higher value tasks than monitoring print needs, and at Marco, we understand.
#3. How Can You Work with Our IT Department?
Your IT department needs a managed print services provider that helps streamlines current processes. With printing tied to revenue generation in many legal firms, a malfunctioning print environment needs immediate attention.
IT teams need access to someone who can get individual printers and print networks up and running quickly. With the importance of hard-copy documents within the legal industry, it's important to productivity to maintain the ability to efficiently produce the necessary prints.
Managed Print Services in Legal Firms
The answers to these questions will aid you in determining which managed print provider best meets the needs and goals of your firm. If you are currently managing your print environment, it may be time to assess whether it's contributing to your office productivity.
If you’re ready to discuss managed print services, click below to speak with one of Marco’s managed print specialists.
