When it comes to business technology, sometimes you need to think big - cross-continental big. Global businesses stand to benefit from the consistency managed print services provides. Marco was fortunate enough to partner with a global law firm and provide them with managed print services (MPS). For additional details, read our case study.
Customizing Consistency with Dorsey & Whitney
As an international business with offices in the United States, Canada, Europe and Asia, Dorsey & Whitney LLP was unsure of how to solve their print management troubles. Each office managed their printers independently, creating a variety of problems and absorbing valuable IT resources. The lack of uniformity throughout their fleet of printers also prevented any consolidated reporting metrics for cost-analysis.
When Dorsey & Whitney’s Director of Core Technology Services, Rich Blasing, first met with a Marco technology advisor, they developed a financial and structural case addressing the firm’s global needs. Their plan was to standardize 14 offices in the United States, Canada and London, and after three months, the new technologies were in place.
After working with Marco’s Managed Print Services program for a few years, Blasing clearly realizes the significance MPS has had on their firms:
“We have a service that’s timely, effective and efficient. I tell people that with our Marco relationship, it’s almost as if the printers don’t even exist in my environment because there aren’t any issues. I don’t get calls anymore from office heads, office administrators or attorneys about the state of our printers. It just does not happen,” said Blasing.
With consistency across their entire print network, Dorsey & Whitney easily analyzes its usage and costs with comprehensive reporting metrics. This analysis makes relocating network printers to areas where usage matches functionality and demystifies print expenses. Knowing monthly print costs keeps budgets more easily balanced. Experiencing savings on toner expenses was an added benefit of Marco keeping track of usage and reordering as needed.
Managed Print Services as a Global Solution
Initially, Dorsey & Whitney was unsure if Marco could meet the needs of an international print network, but Marco’s Managed Print Services have delivered as promised, even in remote areas like Anchorage and London.
“They’ve been a great partner,” Blasing said. “They set up expectations and they make themselves accountable to deliver on their commitments. And their excellent service level is some of the best I’ve ever seen in terms of managed services provider. Period.” –Rich Blasing, Director of Core Technology Services at Dorsey & Whitney.
We’re thrilled to know our clients are pleased with MPS even years after implementation. At Marco, we regularly customize business technologies to suit the needs of our clients. If you’re wondering how Managed Print Services can benefit your firm or business, contact one of Marco’s MPS Specialists.