Cloud Voice vs. Unified Communications as a Service: How Do You Decide?

Posted by Matt Kanaskie on March 21, 2018

When you ask someone a direct question, one of the last things you want to hear as an answer is this: “it depends.” But in my experience, that answer usually means the person doesn’t want to answer your question or that they need more information from you first.

So, when it comes to the question of which business communications solution your organization needs - Cloud Voice or Unified Communication as a Service (UCaaS) - don’t take “it depends” for an answer. Here's the extra information that will help you make the best decision for your business.

Simplify Your Budget

Cloud Voice vs. Unified Communications as a Service: How Do You Decide?Cloud voice, or Voice Over IP, is a solution for an organization looking for a simple, cost-effective communications system that provides phone service over Internet connection. If you have a smaller business or even a home-based business, cloud voice gives you a simple rate plan with a single carrier, as well as the ability to stay with a single telecommunication vendor. Its flat rate pricing helps you manage your budget and adds features like web portal management, voicemail to email and simultaneous ring to multiple devices.

If your business requires a bit more in terms of features, cloud voice also has options that can provide service virtually anywhere, and it can also provide centralized management and call distribution. Long distance rates are significantly lower than your old system. All in all, a cloud voice system will make life much simpler—for you, for your employees and your bookkeeper.

High Expectations

UCaaS (Unified Communication as a Service) is a feature-rich system for larger organizations who are accustomed to regularly using a wide variety of communication tools. With UCaaS, these employees can use telephones, email, voicemail, conference calling, instant messaging, web conferencing, video conferencing, desktop sharing and mobile integration – all on the same communications system. These employees have high expectations from their communication systems, and they demand communication from any device, anywhere.

How else can UCaaS make your life easier? It can be completely customized through a variety of per-user pricing options. It has full reporting and analytics, including forecasting. In short, UCaaS provides a feature-rich, single system for all communication methods in your business.

Redefining the Workplace

Both cloud voice and UCaaS work from the cloud, and that provides a wide variety of its own advantages. With UCaaS, however, the cloud gives employees the ability to work from the office, from home, from the doctor’s office, from the coffee shop and from places you haven’t even imagined yet. This will be an increasingly important feature as Millennials become a larger part of the workforce. As UCaaS expands our definition of what a workplace is, it also reduces the cost of equipment and maintenance.

Finally, UCaaS is a consumption-based service. That means the conversation you have when an employee requests an application changes from “Do we have the hardware and support services and ability to maintain it?” to “If you’ve got the budget, you can get it right away.”

Talk with one of our specialists today if you are ready to get your questions about cloud voice and UCaaS answered. We promise clear, straightforward answers that will make your decision simple.

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Topics: Cloud, Unified Communication, UCaaS, Hosted Voice, Budget