4 Questions to Determine The Value of Managed IT Services

Posted by Dustin Bonn on August 28, 2017

As companies look at the value of Managed IT services from an external provider, internal IT team members and executives wonder, is this right for our business? As you contemplate the adoption of managed services, consider the following questions.

Is Your Technology a Capital Expense or an Operational Expense? 

4 Questions to Determine The Value of Managed IT Services

Some companies look at IT, from individual employee equipment to the broader infrastructure, as a capital expense. However, when you look at the lifecycle of today's technologies, transitioning to an operational expense makes much more sense. We're seeing a trend where technology moves and changes so rapidly. Technologies that used to last upwards of five years are now lasting for an average of half that time. This pace alone makes the traditional, capital expenses for business technology unrealistic - and expensive.

Managed IT Services is a way for organizations to keep their business technologies always up-to-date with the latest versions without adding additional expenses. This is seen as a major contributor to the overall success of today's organizations and is, therefore, extremely valuable.

Enterprise-scale managed IT support allows a business to cut down on the expense of purchasing, installing, maintaining and eventually upgrading a complex IT infrastructure. Some of the many benefits of the support provided through managed IT services include:

  • Reducing infrastructure costs by 24%
  • Boosting end-user productivity by reducing IT downtime by 88% (or more)
  • Improving productivity which leads to increased revenue

Is Your Current IT Approach Reactive or Proactive?

Does your IT team respond to issues or plan future solutions? Managed IT offers proactive monitoring that ensures servers and other infrastructure equipment is maintained properly. This not only keeps daily connectivity and productivity high, but also helps avoid catastrophic downtime as a result of sudden issues that catch an overworked IT employee off guard.

Businesses that hand off maintenance and emergency issues to a managed IT firm find themselves with an internal IT department that is no longer burdened by short-term demands. Instead, your IT team can focus on implementing the long-term IT initiatives that better position the business to remain competitive in the industry.

Is Expansion on the Horizon?

Few businesses exist in a static environment. The market is constantly growing and contracting. Investing in a full IT infrastructure managed in-house places a huge burden on the company and its resources when expansion comes along. Purchasing new equipment, installing it, streamlining processes and combining services with existing platforms can be a major headache.

With managed services, companies can expand without the stress of adding IT infrastructure to accomodate your new users or locations. Managed IT service firms employ professionals with the skills and knowledge to integrate new users to your network and servers to support growth.

Is the Internal IT Department Overworked?

One of the biggest complaints in any office is the response time of the IT department. In addition to installing, monitoring, securing and maintaining IT equipment or infrastructure, IT staff field phone calls and support requests on a daily basis that address the little issues that pop up each day. When the IT department is consumed with these end user tasks, the long-term projects focused on increasing productivity or company growth may suffer.

Outsourcing your IT doesn't eliminate the need for an internal IT department, but rather, supports the strategic activities of IT professionals. Leave the infrastructure issues, connection problems and software downtime to a managed services provider, and let your internal department focus on developing and implementing business applications that could change the way you do business. Managed IT services have been shown to help boost IT staff productivity by as much as 42%.

For any business considering the move to Managed IT, the answer to these questions can go a long way in settling the debate of whether or not it's right for your organization.
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Topics: Managed IT Services, Efficiency, Business Services, Technology