Proving the Value of Managed Print Services through Data

It is one thing for a service provider to tell you that they can save your business money, but it is even more impressive when they actually do it. Print environments are data-driven, and when you...

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Topics: Managed Print Services, Data, Business Metrics, cost savings, Print

How Much Can a Business Communication System Save You? [ROI Calculator]

If you're considering making the investment in unified communications and collaboration (UCC) tools, you'll likely want to know how to figure out the ROI of your purchase.

Lucky for you, we have a...

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Topics: Business Metrics, Phone Systems, Voice, Unified Communication, cost savings, Sourcewell Contracts

What is Your Client Satisfaction Data Telling You?

As we recently implemented a new sales software system, the company pressed into us, asking, “What really is your value differentiator?” What they really were asking was “What do we actually do...
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Topics: Customer Relationships, Business Metrics

Manage By Metrics, Not Feelings

You can extract a great deal of information from your systems to better understand how your organization is performing and the steps you can take to improve operations.

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Topics: Managed Services, Business Metrics

8 Facts About Your Managed IT Support Team You'll Be Glad to Know

When you're deciding whether or not to partner with a managed IT service provider, there are some things you should know. Here are nine facts about our support team that will make a difference –...

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Topics: Culture, Customer Relationships, Managed IT Services, Business Metrics, Business Services

How to Calculate Your ROI for Mitel Instant Messaging and UCC Tools

Mitel instant messaging and unified communications tools make it easier for you and your employees to remain in touch throughout the day. In an article posted on the Grossman Group, they estimated...

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Topics: Business Metrics, Phone Systems, Unified Communication, instant messaging, cost savings, Sourcewell Contracts

In Good Company: Marco Acknowledged as a Top Managed Service Provider

Marco, Inc. was recently recognized again for excellence as a managed service provider. In March, Marco was named a 2015 MSPMentor 501 Top Managed Services Company by Penton Technology.

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Topics: Culture, Good Business, Practice, Managed IT Services, Business Metrics

Key Metrics: What Should Businesses Measure?

I just returned from a meeting with my national CIO peer group where we dug into the data. There’s a lot we can measure for business, especially with the growth of big data (as I talked about last...

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Topics: Business Metrics