UCaaS Will Move Your Mobile Workforce Forward

The other night, at about 5:30 p.m., I got a call from a client. It went to voicemail. The voicemail, which had been transcribed into an email through UCaaS, was urgent. The caller had a...

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Topics: Change, Communications Services, Customer Relationships, Future Technology, UCaaS, mobile

4 Benefits of Telecom Services Most Businesses Want

For businesses, timely and reliable communication within the organization and with customers is a critical part of success. Telecommunication services, provided by a carrier or telecom provider,...

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Topics: Customer Relationships, Telecom, mobile, flexibility, Communication, telecommunication

When Customer Service Goes Wrong

I recently had one of my worst customer service experiences, if not the worst. It all started with the inability to connect to the Internet at a business that my family operates. It meant the...

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Topics: Customer Relationships, Technology

What is Your Client Satisfaction Data Telling You?

As we recently implemented a new sales software system, the company pressed into us, asking, “What really is your value differentiator?” What they really were asking was “What do we actually do...
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Topics: Customer Relationships, Business Metrics

Protect Your Business with Recorded Customer Service Calls

It's important for any business regardless of industry to focus on two areas if they’re committed to growth and success: customer retention and superior service. While there are a few different...

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Topics: Customer Relationships, Managed Services, Phone Systems, Strategic Planning

8 Facts About Your Managed IT Support Team You'll Be Glad to Know

When you're deciding whether or not to partner with a managed IT service provider, there are some things you should know. Here are nine facts about our support team that will make a difference –...

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Topics: Culture, Customer Relationships, Managed IT Services, Business Metrics, Business Services

5 Business Objectives Achieved Through Collaboration Tools

Collaboration tools enable and empower your employees to do some amazing things. Take a look at five business goals supported by employees putting collaboration tools to use:

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Topics: Office Technology, Customer Relationships, BYOD / Bring Your Own Device, productivity, cost savings

Document Management Creates Efficiency in Accounts Payable Processes

Document management strategies can successfully achieve significant savings in time and money by automating a labor intensive process. In addition to realizing significant savings, there are other...

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Topics: Customer Relationships, Efficiency, Document Management, productivity