An Inside Look at Marco's Help Desk Support

The moment you need support, support desk services become very important. We all know downtime is expensive, and frustrated employees come at a cost. But a great help desk can do more than just...

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Topics: Help Desk, managed IT

You Might Need Managed IT Services If… (Thanks Jeff Foxworthy)

A friend recently asked, “What are key ways you know you need Managed IT Services?” Instantly, a rendition of the Jeff Foxworthy redneck one liners started running through my head. They were not...

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Topics: Networking, Managed Services, Managed IT Services, Help Desk

Signs an Outsourced IT Provider Has Great Service Desk Support

Before we get started, I want to make sure it's clear that service desk support and help desk support are not the same. The service desk is where all of the strategic, organization-wide processes...

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Topics: Managed IT Services, Help Desk

New Technology Helps Reduce IT Waste and Improve Client Care

Most managed IT service client care teams focus on response time and time to resolve a ticket. They want to help solve the problem as fast as possible. At Marco, we’ve spent a great deal of time...

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Topics: Managed IT Services, Technology Trends, Help Desk

Here's How Mitel Phone Systems Can Help Improve Customer Service

Picture it. Joan, a brand new customer, sends an email to a general email address at an electronics company with an important question about a product she’s just purchased. The email sits in...

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Topics: Communications Services, Phone Systems, Business Services, Mitel Dealers, Help Desk

Outsourced IT Help Desk Services that Boost Internal IT Productivity

There is a vital discussion going on behind the scenes of corporate America regarding the value and purpose of a business IT department. For almost 20 years now the IT department at most companies...

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Topics: Managed IT Services, Business Services, productivity, Help Desk