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TECHNOLOGY INSIGHTS BLOG:
WE ALL NEED IT. WHAT'S THE RIGHT WAY TO APPLY IT?

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Signs an Outsourced IT Provider Has Great Service Desk Support

Before we get started, I want to make sure it's clear that service desk support and help desk support are not the same. The service desk is where all of the strategic, organization-wide processes...

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Topics: Managed IT Services, Help Desk

Here's How Mitel Phone Systems Can Help Improve Customer Service

Picture it. Joan, a brand new customer, sends an email to a general email address at an electronics company with an important question about a product she’s just purchased. The email sits in...

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Topics: Communications Services, Phone Systems, Business Services, Mitel Dealers, Help Desk

Outsourced IT Help Desk Services that Boost Internal IT Productivity

There is a vital discussion going on behind the scenes of corporate America regarding the value and purpose of a business IT department. For almost 20 years now the IT department at most companies...

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Topics: Managed IT Services, Business Services, productivity, Help Desk