Signs an Outsourced IT Provider Has Great Service Desk Support

Before we get started, I want to make sure it's clear that service desk support and help desk support are not the same. The service desk is where all of the strategic, organization-wide processes...

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Topics: Managed IT Services, Help Desk

You Might Need Managed IT Services If… (Thanks Jeff Foxworthy)

A friend recently asked, “What are key ways you know you need Managed IT Services?” Instantly, a rendition of the Jeff Foxworthy redneck one liners started running through my head. They were not...

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Topics: Managed IT Services, Managed Services, Help Desk, Networking

New Technology Helps Reduce IT Waste and Improve Client Care

Most managed IT service client care teams focus on response time and time to resolve a ticket. They want to help solve the problem as fast as possible. At Marco, we’ve spent a great deal of time...

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Topics: Help Desk, Managed IT Services, Technology Trends

Here's How Mitel Phone Systems Can Help Improve Customer Service

Picture it. Joan, a brand new customer, sends an email to a general email address at an electronics company with an important question about a product she’s just purchased. The email sits in...

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Topics: Phone Systems, Mitel Dealers, Communications Services, Business Services, Help Desk

Outsourced IT Help Desk Services that Boost Internal IT Productivity

There is a vital discussion going on behind the scenes of corporate America regarding the value and purpose of a business IT department. For almost 20 years now the IT department at most companies...

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Topics: Managed IT Services, productivity, Business Services, Help Desk