Which Business Phone Solution is Right for My Government Agency?

Government agencies face difficult management and administrative tasks on a daily basis. And when it comes to a service like telephone communication, the solution is often anything but basic. This...

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Topics: Managed IT Services, Efficiency, Phone Systems, NJPA Contracts, VOIP, Conferencing, Government

5 Managed Services Pricing Models Explained

Gone are the days when there was one common way to pay for services. Although the options can seem confusing, you may find that one suits your business better than the others. As you are shopping...

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Topics: Office Technology, Managed IT Services, Business Services, cost savings

Consider the Cost of Downtime and Protect Your Business 

There are two ways your business can operate in today’s technological climate: proactively and reactively. Most companies don’t need convincing that technological advancements are worth investing...

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Topics: Managed IT Services, Disaster, Business IT, cost savings

3 Things to Know about the IT software lifecycle

People like to hang onto old software. They are comfortable with their software, they know how it works, they know the shortcuts and they don’t really want to change simply because “it’s new.”


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Topics: Managed IT Services, Business IT

10 Questions to Qualify a Potential IT Services Provider [SLIDESHARE]

Looking for an IT services provider? If you answered yes, it might feel like you have your work cut out for you - there are plenty of variables that will likely affect your decision. But...

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Topics: Managed IT Services, Business Services

Do You Spend Too Much Time on Line-of-Business Application IT Support?

Line-of-business applications are meant to make business processes easier. These applications (e.g. examples include applications from Adobe, Quickbooks, Microsoft or Salesforce) tie into the...

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Topics: Managed IT Services

Outsourced IT: The Art (and Science) of Letting Go

Switching over to outsourced IT can be a real game-changer for today's businesses - regardless of size. Sure, the benefits and ROI differ when you compare small businesses to enterprise-level...

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Topics: Managed IT Services

My IT Person Left, Now What? [Video]

More often than not, two weeks is not enough time to advertise, interview, vet, hire and train an internal IT employee. So, when your IT person puts in their notice, finding a solution is a very...

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Topics: Managed IT Services

Signs an Outsourced IT Provider Has Great Service Desk Support

Before we get started, I want to make sure it's clear that service desk support and help desk support are not the same. The service desk is where all of the strategic, organization-wide processes...

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Topics: Managed IT Services, Help Desk

Reduce Down-Time in Your Business with Managed Services

For most businesses, down-time equals waste. Whether down-time is the result of natural disasters, software failure, human error or hardware failure, it's time where you're not serving customers,...

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Topics: Cloud Services, Cloud, Managed Services, Managed IT Services