Our Managed Services Partnership is Different; It’s a Business Relationship, Not a Vendor Relationship

When I work with prospective Managed Services customers, one of the things we always talk about is what the level of interaction they can expect. This typically leads into a bit of a discussion on...

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Topics: Managed Services

Calendaring Your IT Investments? Follow These Steps.

Budgeting for IT investments isn't something all businesses look forward to, but whether or not you plan for them, the need for business technology persists. Instead of signing off on invoices as...

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Topics: Managed Services

Break/Fix vs. Managed IT

Before making the switch to Managed IT Services, many businesses follow the legacy model of procuring IT support, which is known as break/fix. In working with customers, what I find interesting is...

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Topics: managed IT, Managed Services

Myth Series #15: IT Issues Will Get Missed [Video]

IT issues that get missed are a pain, and the longer they go unaddressed, the more painful things can get. I know some companies worry that making the switch to a managed services provider will...

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Topics: Managed Services

Myth Series #14: There are Better Options [Video]

When it comes to considering managed services for your business, there are a few myths that come up time and time again. This myth, the idea that there are better options for your business,...

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Topics: Managed Services

Myth Series #13: It’s Too Hard to Figure Out What’s Right for Me [Video]

Every business is unique. You know it, and I know it, too. And that uniqueness means that what works for one company might not work for another. Luckily, our approach to Managed Services isn’t...

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Topics: Managed Services

Myth Series #12: MIT is a Scam

We’ve all been let down by a product or service that seemed too good to be true, and those experiences can cause us to be skeptical in the future. Oftentimes, prospective clients want to know one...

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Topics: Managed Services

Myth Series #11: There are Better Ways

In our effort to disprove the most common Managed Services myths, we had to include the big box stores. Their pricing seems really great at first, but is it really better in the long run? Watch...

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Topics: Managed Services

Myth Series #9: We’re Too Big to Outsource [Video]

When it comes to outsourcing IT services, a lot of focus ends up on company size. Now, I’m not here to tell you that company size doesn’t matter, it’s more like company size doesn’t matter the way...

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Topics: Managed Services

Don't Limit Linda: An Eternity on Hold [Video]

How much time have you spent on hold for help desk services? If you’re anything like Linda, it’s been about an eternity. Watch how Linda makes the best of her time on hold for IT support.

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Topics: Managed Services