UCaaS Demo Video #4: Contact Center

The integrated features of UCaaS support business communication in seamless, well-integrated ways. One feature that helps businesses transform the way they communicate is Contact Center....

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Topics: UCaaS

UCaaS Demo Video #3: MiCollab

We all know collaboration within an organization is important, but figuring out the best way to enable that collaboration can be a bit of a struggle. I put together this demo video to show you...

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Topics: UCaaS

UCaaS Demo Video #2: Audio Video Conferencing

Audio video web conferencing is a necessity in today’s business world. And whether you’re hosting or joining, you can tell a lot about how a business communicates based on the quality of their...

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Topics: UCaaS

Video: I Don't Have Time to Learn or Figure Out UCaaS

More often than not, customers tell me they don’t want to learn a new system or a new technology, and I get it. No one wants to access another web portal just to get their work done, and with...

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Topics: UCaaS

UCaaS Demo Video #1: Call Recording

As the need to record phone calls increases, many businesses are doing their best to patch together DIY solutions. These DIY solutions may record audio, but the user experience is clumsy, the...

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Topics: UCaaS

UCaaS Will Move Your Mobile Workforce Forward

The other night, at about 5:30 p.m., I got a call from a client. It went to voicemail. The voicemail, which had been transcribed into an email through UCaaS, was urgent. The caller had a...

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Topics: Change, Communications Services, Customer Relationships, Future Technology, UCaaS, mobile

Service Comparison: Cloud vs On Premise Communications [Infographic]

When it comes to choosing the right communication solution for your business, you'll face the challenge of making a few decisions along the way. You see, there's no single solution that works for...

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Topics: Cloud, Business Services, UCaaS, On Premise

Business Communication FAQ: Unified Communications as a Service

Software as a Service (SaaS) is pretty widely known and understood. UCaaS (Unified Communications as a Service) however, can be a bit more confusing. What is UCaaS and why is it important? I put...

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Topics: Unified Communication, UCaaS

Myth: I Can't Afford a “Fancy” Communication System for my Business

I’ve run into more than a few business owners who believe a hi-tech communication system is automatically out of their budget. Even if they have read about the benefits and heard a few great...

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Topics: UCaaS

How Do I Plan for a New Unified Communication System? [Video]

It’s quite common for clients to ask me when I think is the best time to plan for a new unified communications system. And, while the right answer does vary from client to client, there are a few...

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Topics: UCaaS