What Is UCaaS and How Can It be a Business Game Changer? [Video]

Posted by Matt Kanaskie on May 14, 2018

What is UCaaS? It's an acronym that stands for Unified Communications as a Service, and it's a communication solution that's Powered by Mitel. Watch this video where I explain this solution and offer up some of its key benefits: 

What is UCaaS?

As a communication solution, UCaaS combines voice, video and collaboration tools into a single solution. It's much more than the voice-centric solutions of the past. UCaaS encompasses all streams of communication.


This unified communications platform allows for increased collaboration among company members and with external customers, too. Sure, UCaaS has traditional phone functions like voicemail and four-digit dialing, but it also has video conferencing, web conferencing, internal chat, presence and video. UCaas helps employees in large organizations or remote locations easily and intuitively stay connected. Its many features help companies bring employees together.  

Real World Example

UCaaS is the communication system I use every day to communicate with coworkers and clients. Just the other day, I had an imperative business issue that I needed to address with a client. I called them at 8pm, which is pretty far outside business hours, but because they had voicemail to email, they were able to read the voicemail I had left them. 

Then, they launched their UCaaS mobile application on their smartphone, returned my call through the applications and talked directly to me using their business phone system. It's a simple example of how UCaaS makes business communication seamless

Every day I help clients to enhance their communications by transitioning them from a voice-centric phone system to a collaborative communication system like UCaaS. Want to learn more? Contact us now: 

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Topics: UCaaS