Unified Communications is a software that combines all different communication functions - voice, chat, video, etc. - into a single stream. And when I say Unified Communications as a Service or UCaaS, it means the communication software is implemented, managed, maintained and serviced by someone outside of your organization. This means all you do is use the service, without having to deal with its inner workings.
UCaaS is making business communication much more streamlined, efficient and seamless. Because its feature-rich software brings new communication capabilities to organizations, I've broken down 10 of the most helpful and popular UCaaS features in this infographic.
Unified Communications Features and Capabilities Infographic
Popular Communication Capabilities UCaaS Brings
As you read over the infographic, did any particular features stand out to you? Here are some of the features and capabilities my customers get the most excited about.
Simultaneous ring (or twinning) helps to simplify contact information because each employee can have just one number that reaches them. It can ring on their desk phone, mobile phone and softphone.
Voicemail to Email
Just about everyone I know dislikes listening to voicemails. Depending on your current system, it can be a slow, annoying process. But voicemail to text lets you read your voicemails, which allows for quick skimming and/or multi-tasking, and you can check them in whatever order you choose.
Using auto attendant drastically lowers the amount of time it takes to transfer calls throughout an organization. For businesses who have customers call in, getting them to the person they want to speak with quickly is extremely valuable. Auto attendant is a convenient and cost-effective way to improve the customer service experience you provide.
Especially for larger organizations, reaching the person you need to speak to internally can be a sticking point for a lot of employees. Oftentimes, employees are working off of outdated directories or they don't have a clear picture of who exactly they need to speak to. The company directory with UCaaS software allows you to integrate your current contact management system into the platform. There, the directory will automatically update across all systems and devices, the search function seamlessly locates individuals or departments and you can initiate a call via touchscreen or click - depending on the device.