Taking Technology Further

CTO INSIDER BLOG:
USING TECHNOLOGY TO IMPROVE HOW YOU DO BUSINESS

SUBSCRIBE

How Employees Can Protect You from a Cyber Attack

by Steve Knutson on August 4, 2017

Security threats change every day. Are your employees ready to fight against them? It’s a question that’s often on my mind. Today, hackers do not hack systems; they hack people.

A recent IBM study found that up to 95 percent of breaches are caused by human error. Hackers are exploiting users to gain access to an organization’s information. It can happen without the employees even knowing. The attacks are sophisticated and manipulative.

I want our employees – and the employees of our clients – to have the tools to protect against the constant barrage of cyberattacks. We know education is the best defense, but it’s a tall order. Sending emails on new alerts is not enough and until recently, I found it challenging to provide ongoing, engaging training on the latest topics.

Screenshot 2017-08-04 09.44.32.pngIn January, our company rolled out a new end user training called NINJIO. Our success led Marco to provide it as a service to our clients to help them deliver security awareness training to their users and protect against a security breach.

Here’s how it works:

  • Animated videos
    Through our NINJIO service, we send users 3-4 minute animated videos on stories of actual security breaches. The same writers of these short videos write for Hollywood TV shows like CSI and Hawaii 5-0. Click to watch a sample video.

  • New episodes every month
    The videos are strategically released every month to keep security top of mind and are based on the most current and pervasive threat. The same story is never told twice. This keeps the content fresh and engaging. Users can also tap into a video library with a variety of topics.

  • Interactive
    At the end of each of the short videos, users complete a quick “quiz” to ensure they understood the lesson and have the opportunity to make it to the “leader board.”

  • Trackable
    The effectiveness of security awareness training depends on participation. With this Marco service, we can see who’s engaged in the training. The goal is 90-95 percent participation. But it takes time. Even 75 percent is a really good start, considering the typical email alerts achieve less than 30 percent participation rate with no opportunities to assess learning.

Security awareness training needs to be engaging and memorable to effectively stop security breaches. We continue to get positive feedback from our employees and the employees of our clients. “They actually are fun to watch,” one employee shared.

What I appreciate most is the impact. Organizations can shift from taking a passive approach to hacks on their system to proactively building a line of defense. I can go to bed knowing we are safer as a company – and so are our security awareness training clients.

 Learn More About Business IT Services

Topics: Security, Business IT, Network Security, training

What Marketing Earns Business? Not This.

As the CTO and CIO at Marco, I get inundated – I mean inundated – with marketing solicitations. It used to be primarily mail, some email and the occasional call. Now, I can spend a good chunk of my...Read more

How Employees Can Protect You from a Cyber Attack

Security threats change every day. Are your employees ready to fight against them? It’s a question that’s often on my mind. Today, hackers do not hack systems; they hack people. A recent IBM study...Read more

You Might Need Managed IT Services If… (Thanks Jeff Foxworthy)

A friend recently asked, “What are key ways you know you need Managed IT Services?” Instantly, a rendition of the Jeff Foxworthy redneck one liners started running through my head. They were not...Read more

2 Tools for Faster Collaboration

The meeting is scheduled. Everyone shows up on time – some even early. The agenda is set. You check off all the calendar and meeting etiquette steps, we’ve talked about in recent blogs....Read more

Take Back Your Calendar: 7 Ways to Better Scheduling

In any given week, I will pull up my electronic calendar and find myself double or even triple booked. It’s become laughable. How can this be? Isn’t technology supposed to prevent this? I spend the...Read more

7 Ways to Improve Your Meetings

Technology is supposed to make us more productive – especially in our meetings. We have electronic calendars, e-communication tools and can start a meeting with anyone – anywhere in the world – with...Read more

What’s the Future of Data Centers?

In communities where the construction of new manufacturing facilities once adorned the headlines, we’re seeing a new economic player: data centers.  We’re creating and storing more information...Read more

When Customer Service Goes Wrong

I recently had one of my worst customer service experiences, if not the worst. It all started with the inability to connect to the Internet at a business that my family operates. It meant the...Read more

Does Your Security Have Enough Layers?

When I was in the U.S. military, I learned about the power of “defense in depth.” This defense strategy, that dates back to beginning of time, involves employing multiple layers of defense to resist...Read more

How Are You Looking for Opportunities to Improve?

As I walked with the Marco team into the airport to return home from a recent trip to Costa Rica, my first thought was, “There has to be a better way.” Some passengers walked straight to the...Read more

We’re Building Factories. Should You?

We’re building factories. While that’s a sentence I never expected to say as Chief Technology Officer of Marco, it’s not what you think. I am not talking about the traditional bricks-and-mortar...Read more

A Futuristic Notebook Is Here

I have piles upon piles of notepads of my handwritten notes filed in my desk drawer. Some of them date back quite far and yes, I still pull them out and refer to them. Sometimes, it takes some...Read more

Key Technology Services Go À La Carte

As a technology provider, we have to change our business model constantly to stay relevant and deliver value to our clients. That means being willing to update the products and services we sell and...Read more

How Technology Shifts Change Us

As Chief Technology Officer, I have helped provide the strategic direction of the technology and related services that Marco provides. In recent years, that role has become more demanding due to the...Read more

Futuristic Self-Service Arrives: Are You Ready for This?

I remember when my oldest daughter was two. Like many kids her age, she desired to do things herself. It didn’t matter if it took her longer to do it. As she grew older, it meant I waited patiently...Read more

5 Tech Trends That Will Impact Business in 2017

I’m often asked to pull out a crystal ball and talk about where technology is going. Preparing for the future and identifying the right technology for it is a main role I play as Chief Technology...Read more

Proximity Marketing Increases with Wi-Fi Access Apps

You know the saying that there is no such thing as a free lunch. The same is true when it comes to Wi-Fi. It’s become so common to jump on a network - for free - after quickly clicking “I agree” to...Read more

Password Alert: Your Account Could be Compromised

If you’re using your birthday, anniversary, kids’ birthdays or any information that can be found online – including your social media account – in your passwords, your account could easily be...Read more

Have Your Heard of the Dark Web?

Have you heard of the Dark Web? I bet not and I encourage you to resist the urge to Google it and start clicking. It is called the Dark Web for good reason.  The "Dark Web" is the encrypted...Read more

Where Are You On the Technology Curve?

My job is to stay ahead of the technology curve. That used to mean looking out three to five years – or even 10 years when I first started my career. Today, we expect some technology to be obsolete...Read more

What Do the Russian Hacks Mean to Your Organization?

There has been quite a bit of talk – and jokes – about the “Russian attackers” in recent days. So is the threat real and how does it impact your organization?Russian hackers claim they will try to...Read more

What Technology Do Small Businesses Really Need?

Acquiring technology is among the first steps any entrepreneur takes when starting a small business. It may start with a computer, printer and software before quickly growing to storage, networking...Read more

What is Your Client Satisfaction Data Telling You?

As we recently implemented a new sales software system, the company pressed into us, asking, “What really is your value differentiator?” What they really were asking was “What do we actually do...Read more

Do You Have Email Standards?

Email was designed to be an efficient business communication tool. But if your inbox looks anything like mine, you’re beginning to feel like the efficiency is being lost in translation. The answer is...Read more

8 Reasons I Won’t Go Without VDI

If there is one piece of technology that you’d have to pry from my dead fingers, I am pretty sure it’s VDI. (Of course, it requires my smartphone or other devices to operate so those are an obvious...Read more