We recently chose the St. Cloud Veterans Administration Health Care System to get treatment for my dad after a major surgery. He just went through a full shoulder replacement that requires an extended period of rehabilitation.
My 82-year-old father was a corporal in the Marines and served during the Korean War. He has high expectations for service (he can actually be pretty critical) and after two weeks at the St. Cloud VA, he’s a very satisfied customer, and our family is thankful for the care and service he has received.
I had to admit our family certainly had some reservations based on our perceptions mostly formed by the media. Although I’m a veteran myself, I’ve never personally experienced any of the health services provided by the VA. From the day we walked on campus, I was impressed.
I don’t know who came up with the veterans administration medical center concept, or whether they were democrat or republican. Either way, it was a good idea back when it was established during the civil war and I still think it is important today.
In my experience, the St. Cloud VA works to have the three key ingredients for business success: a good product, good service and a good value:
Good Product.
From scanning wristbands to electronic medical records to entertainment in the rooms, the facility feels contemporary. Of course, I pay attention to technology. The facility seemed to be well equipped with the technology to provide a quality patient experience and help the skilled professionals make informed decisions. Beyond the technology, the buildings were clean, the grounds were impeccable and the food was good. The staff certainly was competent and contributed to an overall professional impression.
Good Service.
The VA practices service with a smile – and the utmost respect. When we entered the facility with my dad, he was in a lot of pain and quite ill. Within minutes, Mari (his nurse) shared her interest in getting to know my dad personally and helped him relax and feel comfortable through the intake process. She made what typically can be a mundane process light-hearted and engaging for my dad – and our family. So the first impression was very good and has remained extremely positive throughout his stay.
Good Value.
Our veterans served their country in varying capacities. I served in the military in the late 70’s and early 80’s when there wasn’t much U.S. involved conflict. I have so much more respect for those who have made significant sacrifices for our freedom. It’s important that the veterans from as early as the 40’s to those currently serving our country today have a place where they can receive the care, respect and service they deserve. From what I’ve seen, our local VA is well-positioned to do just that.
I served as a sergeant in the U.S. Air Force and definitely consider it to be one of the top five decisions of my life. As Veterans Day approaches, it’s a good time to reflect on those that have served and are serving in our military. I salute my dad, the veterans at the VA and all military members across the United States and throughout the world.
